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All I can say is WOW! American Thermal is a TRUE family company. They go above and beyond to make sure their customers are happy throughout the entire process. After speaking with several companies, and getting multiple quotes, our allegiance sided with American Thermal. Nick was our sales rep. His genuine personality and honesty made our decision that much easier. He offered competitive pricing and our windows were ready for installation much sooner than we expected.From an outsider's perspective, window replacement is an arduous job. The installation of our windows was smooth sailing. The crew's punctual arrival, professional demeanor, and care for our personal belongings were greatly appreciated. The crew covered furniture and flooring to make sure debris was contained and made sure everything was immaculate upon completion. The crew also took the time to explain the window mechanics as well as tips and tricks for easy cleaning.Our journey doesn't end there. The backend office staff were super helpful. Whether we had scheduling conflicts or billing questions, they were always available to chat and efficiently answer/solve anything placed in their path. Shout out goes to Andrea for going that extra mile to make sure everything ran smoothly.All in all, you'd be foolish to go with any other company BUT American Thermal. We're proud to say they made us feel like an honorary member of their family and will continue to recommend their services to anyone who asks. Thanks again for all of your hard work!
They installed 18 WindowsBruno & his crew did a great jobYou didn't even know they were after the job was completeI need 6 more WindowsI'll be going back soon
We looked around at a lot of places, and this was by far the best service we received. They are friendly and knowledgeable, and very honest about providing the right product at the right price rather than up-selling or pushing name brands. While the location offered a good selection of models to view, the best part of the experience was the in-home estimate. They took the time to really understand our needs, and make sure we had our options explained. Best yet, we sat down and did the quote right on the spot so that they left with me knowing exactly what it would cost, and when we could expect delivery and installation. This is the way service should be
No complaints here. I own and live in a condo without a building association and needed to replace my windows due to age. I choose them because when I started this project I found most of the other window contractors didn't want my business because of the low number of windows I needed. American thermal came through for me. I desperately needed my kitchen windows replaced due to major leaking when raining. They came and gave me an estimate for all my windows but let me replace only what I wanted at the time. I had the kitchen replaced last spring and it solved my problem with water on my kitchen floor. This past weekend I went ahead and had my living room and bedroom windows replaced. The installers were prompt and everything went smoothly. I'm very happy with my new windows.
We needed to get some Egress windows installed and we found American Thermal Windows on Yelp. They had great reviews and upon calling them we had such an amazing experience dealing with RJ that we decided to get an addition window put in. We are going to need additional windows in the future and feels good knowing that I found a reliable company to work with. Keep up the good work!
American Thermal recently came out and installed new windows and doors at our house. We are extremely happy with the quality of the windows and doors, and they did an excellent job installing them. Our sales rep was Steve and he was FANTASTIC! He quoted us very reasonably, took the time to explain the difference between the different types of windows and doors, and was very knowledgeable about all of the windows and doors. He was also very friendly and responded to calls and emails lightning fast. He told us that the lead time on everything would be about 7-10 weeks. 4 weeks later, the office called me and said they were ready to be installed at my convenience. I couldn't believe how quickly the process went. The new windows and doors look incredible! This company was so easy to work with, and their customer service was top shelf. Great job Steve, great job American Thermal crew!
Sliding patio and windows are great. I ordered a Great Lakes patio door with blinds in between the glass and a few other windows with triple pane glass. The entire process was seamless from time of purchase, setting installation and finally the complete product. The triple pane is amazing and cuts out almost all of the outside airport noise. Also the basement area is more comfortable since I replaced the windows. I cannot stress how happy I am that I ordered the triple pane glass instead of the standard double pane. The patio door was quite the project since we had to cut a hole in the brick and install a steel beam above. The installers were flawless, professional and clean. I highly recommend American Thermal.
Love the new windows! Such a difference! We had 16 windows replaced. I wasn't sure if I wanted to have all the windows done at once or just a few to see how it goes but I'm glad we went for it. Our sales rep Nick was thorough, knowledgeable and made recommendations on our responses to our questions. He made everyone feel comfortable and no pressure. We chose the Great Lakes EcoSmart series which is triple pane glass (you can totally tell the difference between the old windows and these fabulous replacements) and has extra features in structure and insulation. I wanted windows that would last and that I wouldn't have trouble with in the future. They come with a warrantee which is backed up by the American Thermal warrantee so I am at ease. The windows all have locks and screens, I guess that's standard. The process included taking care of the permit and scheduling the inspection. They look great too! I was worried about having to purchase new window treatments but I didn't need to. The installers kept everything in tact. They were friendly, did a great job and cleaned up perfectly. True talented professionals - Sebastian and Majec (sorry if spelled incorrectly). It really wasn't a disruption, they were fast and efficient. Overall experience was excellent. A professional family owned local business with a great product and service team to support it.
American Thermal Windows is a family owned company who treats customers like there own family. Amazing experience, excellent customer service, reliability and honesty is a key factor when hiring any company and American Thermal Windows has exceeded my families expectations. We highly recommend and encourage everyone to use American Thermal Windows you will not be disappointed.
The two gentlemen just left my house and all I have to say THIS IS THE BEST WINDOW COMPANY EVER!!!! The installers were very nice professional and did excellent work.. couldn't ask for anything more. I LOVE MY NEW WINDOWS!!!!! I will be going by back to them if I ever need again
I have now had ATW out for 3 separate projects (patio door, roof/skylights and windows). I tell everyone that "I gotta guy" for windows and roofs. I love this Company. Their pricing is great, workmanship is excellent and they keep their appointments (Unlike a couple of their competitors). My windows, roof and door look great and my energy bills have gone down. Give them a call, you won't regret it!
We had 13 windows installed over a year ago and they were the best purchase we ever made. Salesman Eric showed us all of the options for our type of house and was honest and fair. The windows are of high quality and have withstood two Chicago winters with no problems. The laborers were clean and quick inside our home. The job was finished in one day and they matched the existing siding on the outside trim. We live under the O'Hare runways and you can barely hear the planes- an added bonus to the job done well by this company. We recommend them to everyone!
After having all the windows on my house replaced by American Thermal I was so appeased, that I had Iver and his crew replace the 100 plus year old windows on a twelve unit apartment building that I own. My only regret is that I did not have the windows replaced sooner.
Id like to thank and highly recommend American Thermal Windows over the years they professionally replaced all the windows in my home,the large bay widow in my living room an outstanding job.Also recently the bay in my kitchen was replaced the professionalism shown me by Iver Johnson jr. and the installers was so helpful and outstanding at the low cost I highly recommend American Thermal Windows Thanks!!!
I've had a number of dealings with American Thermal (and personally with Iver and Iver,Jr) over the years. They not only know their product(s), but stand behind them. Their prices are fair, their work crews both knowledgeable and friendly, and any need for service of any kind is responded to very quickly. The products themselves are tops. It's easy to recommend a fine company when it's being run by good people.
Excellent workmanship, Great products. I always recommend to family and friends.
Iver and his team were great. All my windows were installed professionally and on time. I have used American Thermal for years and have recommended them to friends and neighbors.
Not only was the service from Iver and his team outstanding, my windows and door replacement was done on time ( sales even came during the day to check the job) and followed up to make sure everything was up to standard. The windows have been in a little over a year and I have over a 30% reduction in my gas bill.
Iver Jr really knows the products well and helped me with picking a style of window that would best fit my home. The Installers did a great job. The windows look amazing. Not only that, my gas bill has decreased significantly. I was very satisfied with my experience with American Thermal Window.
American Thermal took out a window and exterior wall, and replaced it with beautiful floor to ceiling french doors, going out to a new patio. They did the work in a day, very reasonably priced, and the finished product was fabulous. We had a problem with one of the internal blinds and they came out and fixed it the day after we called for service. They are professionals and very easy to work with.
My wife and I had all our windows replaced by American Thermal Window shortly after moving into a home which was fitted with poor quality windows. The previous windows were installed in 2001 by the previous owners and cold air would come right thru them. When we called the company to inquire about warranty work they informed us they do not service that line of windows!
We met with Iver Jr who came to our home for an estimate for our 12 windows. He was very professional and not pushy at all. We decided on their Great Lakes window with triple paned glass. We signed the contract that night and were told it would be approximately 6 weeks for the windows to come in.
We received a call just over a month later to schedule the install. We had a two man crew who arrived at our home around 8am. They were very polite and clean as could be. They completed the 12 windows by the end of the day, and you could not tell they were there, other than the new beautiful windows we had! They placed drop clothes everywhere, vacuumed afterwards and even took the stickers off the windows and windexed them! We were impressed!
We couldn't be more pleased with the whole experience! If you're looking for windows this is the company to call!
These guys have the best product IMO.
Beyond satisfied. Iver, Sr. and Iver, Jr. blew my family and I away with their impeccable service! Thanks American Thermal Window!