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I had the pleasure of doing business with American Thermal Windows. I actually had 2 storm doors installed. (Front and Rear) although I had to wait a bit for on of the doors as it had to be custom made, it was well worth the wait! The workers (Sebastian and Maciej) came and installed both doors immediately. They were incredibly fast, clean and professional in their demeanor! They took the time to explain the features of the doors and asked if I had any questions afterwards. I plan to get windows installed soon. I would definitely use ATW. Highly recommend!!!
American Thermal Windows staff were professional and reliable from beginning to end, and I love the new windows, which look great. Everyone I talked to on the phone was polite, professional and helpful. Brian, my salesperson, did a great job explaining everything without a hard sell. My Installers Bruno, Victor, and Pablo were courteous and professional, and I really do appreciate how well they cleaned up everything after they finished. And after working with a lot of contractors who were not careful about that, leaving nails and debris everywhere, I appreciated how thoroughly they cleaned up and professional job they did. They did a great job overall, I would absolutely hire them again.
Have been meaning to submit this review since November. Came across these guys a few years back when a rental property we bought needed a few more updates, so we decided to use ATW since they had provided service to the previous owners. That project went so well when it came time to replace the front door on our home. I knew who to call. I had put it off due to PTSD from my first experience some years back with Big Box, an installation from hell and an inefficient door to boot. Iver Jr pointed out the problems which totally made sense & reduced my angst considerably. The result is a beautiful modern door that operated like a vault making the difference in quality obvious. I wasn't surprised by the time frame of special order r the price as I had done my homework and had learned quite a bit. What amazed me was the professionalism of the Installers and the absolute attention to detail start to finish. Couldn't be more pleased & highly recommend.
Out Condominium association recently sought to have 150+ windows replaced in our building. After several estimates, we decided to use American Thermal. The price was right! The quality of the windows is great. The install went smoothly. The workers were professional and worked neatly. And the follow thru has been fantastic. Andrea who runs the office has been very responsive throughout the process and Iver delivered exactly what we purchased. Nothing less. Pleasure doing business with them.
I have had my last 3 homes and my current home services by this company. They are currently on scene installing a back door and screen door. They're the best in the business. Clean and always prompt. The doors in the back aren't even done and I can tell they are going to look great. Thanks guys for always doing a great job at my house. I appreciate it.
I purchased a new storm/screen door and had them install it. I am extremely satisfied with the door! It's just what I wanted and Needed. The Installers did an amazing job! They were kind and very determined to make sure the door was installed perfectly. I highly recommend this company, its products, and the Installers!
We used American to put in a new picture window. Everything about this place is 5 star! The people in the office are friendly and courteous. The sales rep who came out to give us an estimate was prompt and also very friendly and courteous. The installers, Stan and Jerry, were awesome! Nice installation and they cleaned up beautifully. One would have never know that work was performed except for the fact a nice new window was now in place. I would highly recommend American Windows and Doors to anyone!
All I can say is WOW! American Thermal is a TRUE family company. They go above and beyond to make sure their customers are happy throughout the entire process. After speaking with several companies, and getting multiple quotes, our allegiance sided with American Thermal. Nick was our sales rep. His genuine personality and honesty made our decision that much easier. He offered competitive pricing and our windows were ready for installation much sooner than we expected.From an outsider's perspective, window replacement is an arduous job. The installation of our windows was smooth sailing. The crew's punctual arrival, professional demeanor, and care for our personal belongings were greatly appreciated. The crew covered furniture and flooring to make sure debris was contained and made sure everything was immaculate upon completion. The crew also took the time to explain the window mechanics as well as tips and tricks for easy cleaning.Our journey doesn't end there. The backend office staff were super helpful. Whether we had scheduling conflicts or billing questions, they were always available to chat and efficiently answer/solve anything placed in their path. Shout out goes to Andrea for going that extra mile to make sure everything ran smoothly.All in all, you'd be foolish to go with any other company BUT American Thermal. We're proud to say they made us feel like an honorary member of their family and will continue to recommend their services to anyone who asks. Thanks again for all of your hard work!
They installed 18 WindowsBruno & his crew did a great jobYou didn't even know they were after the job was completeI need 6 more WindowsI'll be going back soon
We looked around at a lot of places, and this was by far the best service we received. They are friendly and knowledgeable, and very honest about providing the right product at the right price rather than up-selling or pushing name brands. While the location offered a good selection of models to view, the best part of the experience was the in-home estimate. They took the time to really understand our needs, and make sure we had our options explained. Best yet, we sat down and did the quote right on the spot so that they left with me knowing exactly what it would cost, and when we could expect delivery and installation. This is the way service should be
Can't say enough. Nick came out promptly, quoted a very fair price and the door was delivered and installed in less than 1/2 the time quoted. So happy we just had him out again to replace our living room windows. Even the office staff remembered me and had been a pleasure to speak with. Highly recommend!
No complaints here. I own and live in a condo without a building association and needed to replace my windows due to age. I choose them because when I started this project I found most of the other window contractors didn't want my business because of the low number of windows I needed. American thermal came through for me. I desperately needed my kitchen windows replaced due to major leaking when raining. They came and gave me an estimate for all my windows but let me replace only what I wanted at the time. I had the kitchen replaced last spring and it solved my problem with water on my kitchen floor. This past weekend I went ahead and had my living room and bedroom windows replaced. The installers were prompt and everything went smoothly. I'm very happy with my new windows.
We needed to get some Egress windows installed and we found American Thermal Windows on Yelp. They had great reviews and upon calling them we had such an amazing experience dealing with RJ that we decided to get an addition window put in. We are going to need additional windows in the future and feels good knowing that I found a reliable company to work with. Keep up the good work!
I've had estimates from Pella and they were twice as much as American Thermal and Feldco couldn't even install the door that we wanted. The installers are very knowledgeable and professional. The door is good quality, opens, closes, locks and unlocks smoothly. We are very happy with it. When Iver first came out to go over options, installation and pricing there was no high pressure sales like other companies. We will definitely be using American Thermal again for more doors and a windows.
American Thermal recently came out and installed new windows and doors at our house. We are extremely happy with the quality of the windows and doors, and they did an excellent job installing them. Our sales rep was Steve and he was FANTASTIC! He quoted us very reasonably, took the time to explain the difference between the different types of windows and doors, and was very knowledgeable about all of the windows and doors. He was also very friendly and responded to calls and emails lightning fast. He told us that the lead time on everything would be about 7-10 weeks. 4 weeks later, the office called me and said they were ready to be installed at my convenience. I couldn't believe how quickly the process went. The new windows and doors look incredible! This company was so easy to work with, and their customer service was top shelf. Great job Steve, great job American Thermal crew!
American Thermal Windows is a great window company to use and they follow through with everything. We used them before for a small job in the kitchen, and they did a great job. No problems at all, and they kept the worksite clean!!!! We decided to use them for a larger project which included some masonry. Nick (our sales guy) made recommendations to ensure that we kept the integrity of our home, while making a much needed change! They did a fantastic job. The window looks great. We plan to use them for the rest of our home in the future! Thanks guys!
Great experience working with American Thermal. Got a new 8-foot patio door installed. It was an effortless process. My rep Nick shot me straight and was very knowledgable. Walked me through the products that would work best for my situation. I didn't feel like I was being sold to at all, unlike Renewal and Pella. Price was also significantly lower than those two competitors as well. Great installation work. No mess and very professional. Seals look great. The new patio door muffled down outside noise significantly. I'm on a busy street and under a flight path. I should have done this years ago.
Sliding patio and windows are great. I ordered a Great Lakes patio door with blinds in between the glass and a few other windows with triple pane glass. The entire process was seamless from time of purchase, setting installation and finally the complete product. The triple pane is amazing and cuts out almost all of the outside airport noise. Also the basement area is more comfortable since I replaced the windows. I cannot stress how happy I am that I ordered the triple pane glass instead of the standard double pane. The patio door was quite the project since we had to cut a hole in the brick and install a steel beam above. The installers were flawless, professional and clean. I highly recommend American Thermal.
All I can say is WOW! American Thermal is a TRUE family company. They go above and beyond to make sure their customers are happy throughout the entire process. After speaking with several companies, and getting multiple quotes, our allegiance sided with American Thermal. Nick was our sales rep. His genuine personality and honesty made our decision that much easier. He offered competitive pricing and our windows were ready for installation much sooner than we expected. From an outsider's perspective, window replacement is an arduous job. The installation of our windows was smooth sailing. The crew's punctual arrival, professional demeanor, and care for our personal belongings were greatly appreciated. The crew covered furniture and flooring to make sure debris was contained and made sure everything was immaculate upon completion. The crew also took the time to explain the window mechanics as well as tips and tricks for easy cleaning. Our journey doesn't end there. The backend office staff were super helpful. Whether we had scheduling conflicts or billing questions, they were always available to chat and efficiently answer/solve anything placed in their path. Shout out goes to Andrea for going that extra mile to make sure everything ran smoothly. All in all, you'd be foolish to go with any other company BUT American Thermal. We're proud to say they made us feel like an honorary member of their family and will continue to recommend their services to anyone who asks. Thanks again for all of your hard work!
Just got my windows installed by American Thermal and what a difference it feels like inside already. The 10 year old windows i had was a bad poor intall job. American Thermal did a clean very, quick, & very professional job. The guys they sent out were very polite and acted like they were here to work and get the job done right no slackers. Winter seems to not be the best time to do a window install, but i have to be honest thats the best time so you can see if there is any cold wind still coming in and in this case there was not and for this i will be a 100% satisfied client.
Love the new windows! Such a difference! We had 16 windows replaced. I wasn't sure if I wanted to have all the windows done at once or just a few to see how it goes but I'm glad we went for it. Our sales rep Nick was thorough, knowledgeable and made recommendations on our responses to our questions. He made everyone feel comfortable and no pressure. We chose the Great Lakes EcoSmart series which is triple pane glass (you can totally tell the difference between the old windows and these fabulous replacements) and has extra features in structure and insulation. I wanted windows that would last and that I wouldn't have trouble with in the future. They come with a warrantee which is backed up by the American Thermal warrantee so I am at ease. The windows all have locks and screens, I guess that's standard. The process included taking care of the permit and scheduling the inspection. They look great too! I was worried about having to purchase new window treatments but I didn't need to. The installers kept everything in tact. They were friendly, did a great job and cleaned up perfectly. True talented professionals - Sebastian and Majec (sorry if spelled incorrectly). It really wasn't a disruption, they were fast and efficient. Overall experience was excellent. A professional family owned local business with a great product and service team to support it.
When talking about getting a new patio door my cousin recommended I give American Thermal a call. I went into the showroom, where the sales associate provided me all the information i needed. He was very knowledgeable and patient with all my concerns about buying this new door. After weighing all my options I did eventually decide purchase the new door from American Thermal and I could not be more happy. Everything the sales representative discussed was actually followed through on. The installation was hassle free and the installers were professional as can be and very kind. I'm so happy with my new door and glad to use a company right here in my neighborhood.
American Thermal Windows is a family owned company who treats customers like there own family. Amazing experience, excellent customer service, reliability and honesty is a key factor when hiring any company and American Thermal Windows has exceeded my families expectations. We highly recommend and encourage everyone to use American Thermal Windows you will not be disappointed.
The two gentlemen just left my house and all I have to say THIS IS THE BEST WINDOW COMPANY EVER!!!! The installers were very nice professional and did excellent work.. couldn't ask for anything more. I LOVE MY NEW WINDOWS!!!!! I will be going by back to them if I ever need again